RETURN POLICY

HOW DO I MAKE A RETURN?

BEFORE RETURNING YOUR ITEM, SEND AN EMAIL TO HELLO@LIFEONOUTDOORS.COM WITH THE FOLLOWING INFORMATION:

EMAIL SUBJECT: (NAME ON ORDER) RETURN
INCLUDE IN THE EMAIL:
NAME ON ORDER
EMAIL ON ORDER
ORDER #
DATE ORDER WAS PLACED
REASON FOR RETURN

• INCLUDING WHETHER YOU WOULD LIKE A RETURN, EXCHANGE, OR STORE CREDIT.

***DO NOT SEND ANYTHING BACK UNTIL YOU HAVE RECEIVED A RETURN EMAIL FROM LIFE ON OUTDOORS DETAILING THE RETURN/EXCHANGE INSTRUCTIONS.

   
RETURN POLICY: IF YOU ARE INTERESTED IN COMPLETING A RETURN/EXCHANGE, PLEASE FOLLOW THE REQUIREMENTS BELOW.

• RETURNS MUST BE REPORTED WITHIN 2 WEEKS (14 DAYS) OF THE DELIVERY DATE.  ITEMS MUST BE SHIPPED OFF BY THE CUSTOMER WITHIN 7 DAYS OF RECEIVING THE RETURN/EXCHANGE INSTRUCTIONS FROM LIFE ON OUTDOORS.
• RETURNS MUST INCLUDE EVERYTHING THAT WAS IN THE ORIGINAL PACKAGE.
• *** FAILURE TO INCLUDE EVERYTHING FROM THE ORIGINAL PACKAGE MAY RESULT IN THE REFUSAL OF A REFUND
• *** IF THE RETURNED PACKAGE HAS DAMAGED ITEMS (OR WASHED OR WORN GARMENT) RETURN IS SUBJECT TO REFUSAL OF REFUND OR PARTIAL REFUND.
• A “RETURN REQUEST” EMAIL MUST BE SENT TOHELLO@LIFEONOUTDOORS.COM, AND THE CUSTOMER MUST RECEIVE AN EMAIL IN RETURN, DETAILING THE HANDLING OF THE RETURN/EXCHANGE.
• ALL GARMENTS/ITEMS RETURNED ARE SUBJECT TO AN INSPECTION AND REFUSAL OF A REFUND.
• CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COSTS. IF IT IS AN EXCHANGE, THE SHIPPING COSTS OF THE REPLACEMENT WILL BE DETERMINED UPON REVIEW OF THE RETURNED GARMENT(S)/ITEM(S).
• CUSTOMER IS RESPONSIBLE FOR ENSURING THAT LIFE ON OUTDOORS RECEIVES THE RETURN PACKAGE.
  • ON LARGE ORDERS, CONSIDER PACKAGE TRACKING AND INSURANCE
  • LIFE ON OUTDOORS WILL NOT ISSUE ANY REFUNDS FOR RETURNS WE DO NOT RECEIVE

WHEN WILL REFUNDS BE ISSUED?

REFUNDS WILL BE ISSUED UPON THE RECEIPT AND INSPECTION OF THE RETURNED GARMENT(S)/ITEM(S)
***LIFE ON OUTDOORS RESERVES THE RIGHT TO DENY ANY RETURN/REFUND.  HOWEVER, WE AIM TO MAKE ALL OF OUR CUSTOMERS HAPPY CUSTOMERS.